Clicks, Cracks
and Complaints

A note from Marleen, before you begin reading. When Christ healed the ten lepers only one came back to give thanks and express appreciation. Sadly enough, for us human helpers the ratio is more like one out of forty seven people that come back to express gratitude (or indignation) for the help we gave.

However, it is interesting to observe that those who paid $20 for this service have been far more inclined to register surprise -- or outrage. My banker has said: "Marleen, there must be a moral in there somewhere."

Please note...

These Letters have been copied and pasted. Even when they spell MY name wrong, all spelling and other errors are left intact because, as Andrew Jackson was fond of saying, "It is the sign of a feeble mind to only know one spelling for a word."

Marleen, Thank you so much for finding my insurance company. It was right where you said it would be, and my policy is still in effect. I couldn't have found it without your help. I didn't realize how many companies used the name F* in their title. If you send me your mail address I will send you $20. Might buy a small guift for your grandchild. Thanks again. Harry

Marleen, Thank you for your quick reply to my request. I was unable to make connection the first time I tried, but a couple of days later I was able to talk with an agent and gjot my questions answered. Now that I know the current Ins Co and have address and phone # I feel much better about the status of my insurance. Again, thank you. Russ

Marlene, Thank you so much. Your information was very helpful and I was able to contact Family Service Life via the 800 # you provided. They verified my aunt's policy number and I can now send a POA and request a copy of her policy. Thanks again. Wonderful service.

Sincerely,
Vincent L. 28 April 2006

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I am really appalled at the service you rendered. The Pe** address you sent to me has nothing to do with The Pe*. I hope you learn how to get your act together soon. Joe.

Dear Marleen....Thank-you so much for your information to contact the company. & I called the 800 number & they were able to help me & they are sending me the info I need to complete this Life Insurance policy. for my Mother who passed away in April..... I will recommend this to my e-mail friends as well.

"Not accurate. Not helpful." No name, no return address.

Dear Mrs. Roberts, Thank you very much for the information. I used your web site several years ago, when my mother died. You are performing a wonderful service. Thanks again Von

THANK YOU ! ! ! YOUR SERVICE IS GREATLY APPRECIATED, I HAVE BEEN TRYING FOR YEARS TO LOCATE THESE FOLKS.

Dear Ms. Roberts: Thank you so much for giving me the telephone number for the insurance company. I called them today, they verified the policy and are sending me a claim form. Thank you for this wonderful service. When my life settles down I will visit your site for my future insurance needs. Ruth J.

Thank you so much, I appreciate your help. It is wonderful that there are people out there willing to give assistance to those of us in search of information in this situation. Blessings, Wayne

Hi Marleen K.,
Thanks so much for the info. Unfortunately neither of the places we were able to phone have information about the policies we're looking into. It looks like we'll just have to put the issue to rest. Thanks again for the help, and we'll send others if they run into the same situation. Marion

That was it!!!! Thanks and I will tell everybody big enough to listen about your web site. Thanks Tom

Dear Folks, Thank you so much for the information concerning my insurance company. The first number was the one that worked. The representative I spoke with was knowledgable of the company, & emphasized that I had a good policy. They even had the policy info in their computer database. That was surprising to me since the policy was paid up nearly 40 years ago. I have your website bookmarked & will let others know how much you helped my Mother & me. BAB.

This is a comment from Marleen.. Because of two, three, and once even eight companies using the same name, I'm not always that successful. I floundered through five companies the request should have been, and a chance remark from one of the customer service operators finally led us down the primrose path of success.

Thank you very much for your time and efforts. I can hope that is it. I certainly will tell everyone I talk to what you have done for me. The efforts and kindness you have shown. I don't know where the heck you came from, what cloud you dropped out of, but I am glad people like you are here and helping the rest of us. Thank you so much. Shayne

Thanks for the quick and thorough response - I followed your trail and located policy (but alas it was no longer in force). I would definitely recommend your service to others.

Marleen K.. How can I ever thank you for your help. The information below was 100% accurate. I was able to find the Insurance company and have written a request for a manual search of Grandpa's policy. They said because the policy was so old they no longer have his records in their computer, but they will manually search thru there files. Thank you so much.

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Good morning:
I appreciate your assistance in locating an insurance company that had a policy on my father-in-law. He passed away and my mother-in-law did not know where to even look for the company. Your service was very helpful in that we located and made contact with the company and started the process to make a claim on the policy. Thank you again from our family for your help. The * Hawkins family

"Thanks for your help. I waited to see what success I'd have with Re** before giving you feedback. Although it looks like the life insurance policy I was checking is of no value, I believe Rexx did a reasonable job of researching it, albeit quite slowly." T. Jones.

Marleen K., I had great success in reaching Vict* with your help, and I appreciate it. I got all the information that I was needing. Your information was so helpful to me. Thanks again, Rhese M P.S. The operator knew who you were when I mentioned where I got my information.

Thank you for the help in finding the current holder of our son's life insurance policy; originally purchased ~33 years ago in Melbourne FL through GU**.

Marleen K., You KNOW that I will retain your contact information. Great service = great advertising. I am impressed. Chuckie B.

I just wanted to say thank you. The information you sent was just what my aunt needed. You have been a tremendous help! Thank you! -Chris

Your service is like a light house in a storm. I can not tell you the amount of time spent with no results trying to track down life insurance companies my father had policies with and still paying, but no longer exists under the same name.

Marleen K., sorry to bother you again. I e-mailed you about my friend's cancer policy company and you found it for us. She tried using the 800 number, but keeps getting a recording saying "push add or word extension number and then push pound". We don't understand that! Do you know of any way to get around that. Should our next step be to send them a letter? Any help appreciated. Shirley.
Hi Shirley: Isn't that awful? When I run into things like that I want to pass a law against anyone being able to buy insurance from a company until after they have tried to get through the phone lines to file a claim.
Remembering that I am not a lawyer, or an insurance agent, and that my advice is worth slightly less than two cents, here is what I suggest..
#1, write a letter.
#2, since this is a toll free phone number, after you mail your letter have ten of your friends try to get through to the right department. Once any of them does get through, have them say they are doing this for you, and what is the sequence to get through to them again so you can follow up.
Of course, if you are one of those rich people with a hundred friends willing to work simultaneously -- you may have more chance.

Marleen- Thank you very much for your service. Both my parents had insurance policies with small companies that are no longer in business. I would not have been able to find these companies without your help. Thanks again...

Department of insurance says they don't know what companty the policy is with. It's definetly not j**,they say your a scam,,and should return my money back right away. They told me to file a fraud charge on your part. With the FTC,Consumers help. They say people like you don't help anybody, you steal money from them. These are their words not mine. G Dipierro

Marlene: Thanks for the information. I tracked my policy to the company you listed, and they did, indeed have it. You have no idea how long I had been trying to trace this company. Thanks. pnm

I can't believe how fast you responded (approx. 5-mins...maybe less). Thanks so much for the information! You're a WINNER!!!!! Sincerely, K.

(Dear Marleen K.:) Sometimes we have to verify a person's life insurance policy, and if they don't have the policy in hand, we have to verify it with the company. As I am sure you know with all of the buy-outs and mergers, that can become a nightmare. Thank you so much for your help. Matt: Social Security Administration Lumberton, NC.

Dear Ms Roberts, Thanks so much for your prompt response. I never realized how insurance companies are taken over and how easy it is for policies to be lost in the shuffle. You have made a very difficult time much more bearable. Thanks again. Alan.

Thank you very much for your help. With your info, I have found the right people to talk to and may find monies to help with my deceased father's estate. May I contact you again as I find more paperwork?

"THANK YOU for your help. I think we will be very very good friends. I have bookmarked your site as this problem has haunted me for well over 10 years now. You are a blessing!!!" signed by Joselle who is a lawyer.

"Thanks so much! This is the last piece of a probate that's been dragging on for several years. -K. Wood" --Another lawyer

Sure, you may quote me. Thank you for the sentiment. My wife and wish the same for you; you're doing a real service in helping people find these "lost" insurance companies.

Dear Ms. Roberts: Many thanks; this is most helpful. And of course I'm delighted with your service and response. Best regards, Gerry

Thanks very much for your help. I found the right one, thanks to your listing of the toll free telephone numbers. Vicki

Marleen K., Thank you so much...we had no idea that CN had changed its name...and also thank you for the refund. I didn't know I was entitled to it. Connie P.

Thank you VERY MUCK. I am so glad to have found your service. A few years ago I spend many hours trying to find an insurance company, never with any success. Susan M, Paralegal

Dear Ms. Roberts...

Thank you so much for the information... Ray has 3 small policies with that company and many more surprises in the 6 cardboard boxes of papers he gave me to sort through......So far, I have found about $12,000 worth of GNMA certificates, about a dozen insurance policies of which you have been of critical assistance for 3 of them....I greatly appreciate your refunding me the $5.00 but I am a little embarrassed since I know that i will have to come to you again and again...

I have had a brief look at your website and am totally in awe of the amount and variety of material you have there....I have had to bookmark it for future reference (again and again) since I can't even begin to absorb the content ...
Many thanks again Peter

Thank you so much for your help. I called the company and was able to resolve the question concerning the pollicy. Unfortunately, the policy had lapsed but at least I resolved the matter. I will make certain that the law office where I work keeps you name and company on file as we often get similar problems with lost policies and companies. Dawn G.

Thanks for the information. Your help is greatly appreciated. I sure will tell my friends about your great service. I just mailed the letter on Saturday, October 25th, and here I already get a response!

The information you gave me was correct. Rexx Insurance had the policies. We are cashing them in and have already received two checks. We had 6 policies. Thanks for all your help. I would have never found them with you.

WOW AS A FUNERAL DIRECTOR IT IS VERY DIFFICULT AND TIME CONSUMING TO KEEP TRACT OF THE COMP. CHANGES GREAT SERVICE THANK YOU.. (remember, all spelling belongs to client.)

I can't believe you got back to me that fast.

Thank you so much for your help and for answering so quickly. I gave this information to Mrs. Ryan, who literally cried with relief. I asked her to let me know what happens so I can let you know that the information is still accurate for when the next person asks you! You are providing such a wonderful service. God bless you, Holley

Thank you very much and God bless you. The family of Mr. Cecil Abbott were greatly relieved to have the information you sent to me. Rev. Paul

Thank You so very much for sending me this information. I had the wrong address and the wrong phone number. I really appreciate you replying so fastly. Thanks Again, Leonda

"This was awesome - I called the 800 number, spoke with someone in customer service (Tabitha) she pulled up the information by way of insured's name and told me how much the cash value was. She also instructed me I would get a form in the mail, I need to fill that out - send it in. And it would take approximately 2 weeks for me to receive the check. Great service - I thank you so very much - this was painless and very easy." Jerri M.

Hi Marlene, I want to thank for this VERY useful information! And it’s especially wonderful that you did it for free. Your email was prompt and the phone numbers were accurate, and I had tried myself to find the information on the Web with no luck and much frustration. I definitely WILL tell my friends about your service! With thanks and kind regards, Gretchen

What a fast response we got from you on the information I requested late last night. We will be forever grateful for the information you provided us. We had just about given up on this. I made the call this morning and everything you provided , the address and the phone number was right on the money. Thank you again what a wonderful service you have , I will sure tell my friends about this and recommend this to everyone I know. Thank again. Delbert &Linda

Thank you for the quick response to my inquiry. You returned more information in less than 12 hours than I was able to collect in nearly five years. A great service you are providing. John Tha*

Hi Marleen K., What a wonderful thing you are doing for people! You must be a wonderful person! Gladys is a senior citizen who lives in my mothers senior community. She has no family to help her file this claim and can't find her policy. She knows once a yr she writes a check and who that is to. That is it. I am a small insurance broker self employed and mostly sell insurance for AFLAC. So I told her I would hunt for info to help her and file the claim for her. When searching for the company I ran across you website! I was impressed!! Thanks so much -- Nanc*

Thanks loads Marleen K.. My mom passed away Sunday morning and we are trying to get all of daddy's papers updated. Keep us in your prayers, this has been such a sad and lonely time for us. My mom was the center of our family. I stayed on the phone most of the day yesterday trying to track down old life insurance companies. The policies were written in the 70's and have changed hands a few times. This was my last piece of the puzzle. I have been in the group health side of the insurance field for 27 years so I don't give up easy. You have been so helpful so fast......Thanks again, Sue

Hello Marleen K.
Well you have just given me more information that the state of california and texas the insurance commissioner, washington d.c. and just about every other office that is suppose to handle these sort of questions.
I can't thank you enough for your help Tamra M.

To Insurance Roundup Roundup: Thank you so much for your quick and great response to my ins. question. This was like a Christmas present to me...Thank you so much for your time and attention to this. It saved my life...well almost. Happy Holiday to you. devonne

Dear Marleen K., Your help was greatly appreciated. My Mom was able to contact Na** and get her answers yesterday. The service you provided was invaluable. I had looked at 1406 insurance companies on Yahoo Thursday night and could not locate the company. You did it! Thanks again for your great service. jean ray

Thank you so much. I have already called them and they are taking care of it. You were a big help!! Ann

Marleen K.. I just wanted to drop you a note that your info about the life insurance company was a lot of help. XX was able to tell us what we wanted to know and change beneficiaries on the spot. Thanks again for all your help. Cindy

"What a wonderful tool the web is and even more wonderful are people like you and your info sources. I am so grateful for your help. I had almost given up." Rosalyn K.

Thanks Marleen K. for taking the time to research this for us, for your response and leads. I will pursue them. Just want you to know too -- very possibly you already do, based on the success of your business -- that your web site is exemplary and bring you across the cyberwaves as a wholesome, kind and likeable person. Well done. Thanks again. Michael P. O'Brien
When asked for permission to run the above Michael responded: "--I think more businesses could learn from your website to their advantage. Your site makes your business seem so personal, rather than multi-staffed and bureaucratically unreachable. Oh, and I failed to mention that I had already planned to mention your insurance site to family and friends for their needs. Best of luck. M.P.O'B"

Thank You Again and May God Bless You for what you are doing to help people with old insurance policies. Jane.

Hello Marleen K., I want to thankyou so much for your help you have been a great source of help!!!! I had searched for this insurance company for weeks and with no success. I was getting discouraged and then I stumbled across your website! My mother was worrying me to no avail on this matter and I was tired of searching for hours and hours with no luck! Thankyou so very much for your prompt response in this matter, Cenia

Thanks Marleen K. for your help the telephone number you gave me work. I'm getting the help I need. I don't know what I would have done if you had not help me. Thanks again. Glen

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Thank you ever so much. You were able to save me a great deal of time and effort. I was able to locate the policy information I had been searching for thanks to you. R Kautz.

THANK YOU SO VERY VERY MUCH- FOR IT IS GREAT PEOPLE LIKE YOU WHO MAKE ALL THE UNFAIR THINGS THAT HAPPEN TO US. EASIER TO DEAL WITH. THANK YOU AGAIN AND M(a)Y GOD WATCH OVER YOU AND YOURS FOREVER.

the end

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Clicks, Cracks and Complaints

Clicks, Cracks
and Complaints